Where do we meet or check in?
We meet at the boat on Dock D, Slip #10. Dock D is located directly behind the Dock Shop & the Freedom Boat Club.
What time should I arrive?
Arrive fifteen minutes before your tour begins. We depart on time! If you miss the boat you will be considered a NO SHOW & CHARGED FULL PRICE!
Where do I park? Is parking free?
Yes. Parking is free.
As you drive into Camachee Cove Yacht Harbor go straight in between the security booth and wall that says Camachee Island. Proceed about 200ft. Look for a small sign that says “Camachee Yacht Yard. There is a small parking lot on your right. Pull in and park. You will be in between the NE Florida Marlin Association and the Yacht Yard. When facing the water Dock D is to your left. If this lot is full, park in any lot that is not labeled “RESIDENTS ONLY.” Then proceed to Dock D.
ONLY PARK IN DESIGNATED AREAS TO PREVENT BEING TOWED!
What should I bring?
Warm & Hot Months - We suggest you bring a sunscreen, hat, sunglasses.
Cooler months - We suggest you bring a jacket or wrap.
Nights of Lights Tours - NE Florida waterfront can be cold at night.. Jackets and blankets are recommended. We do keep blankets onboard.
Any snacks or beverages you would like to have on the tour are welcome.
Are children and infants allowed?
Absolutely, We are family friendly. The USCG regulates the number of passengers onboard. Everyone counts as a passenger regardless of age. All passengers must have a reservation. Reservations for adults and children can be made online. If you have an infant (we love having them onboard) please give us a call @ 904-295-7400 to make a reservation.
An adult is required for passengers 12 & under.
What if the weather doesn't cooperate?
The weather in St Augustine is very favorable. However Mother Nature at times may affect our plans. Safety is our #1 priority. Weather decisions are made by the Master Captain, usually 2 hrs prior to departure. However the weather in NE Florida can be very difficult to predict and decisions may not be made until the actual time of departure. Guests will be contacted by phone (phone # on reservation) if a reservation is affected. We will do our best to work around the weather. If a reservation is cancelled due to weather we will try to reschedule, issue a full credit or full refund.
What is your Cancellation Policy?
Customers will receive a full refund, full credit or re-booking with 48 hrs notice of cancellation before departure.
Customers will also receive a full refund, full credit or re-booking in case of operator cancellation due to weather or other unforeseen circumstances.
Contact us via phone or email to cancel or inquire about a cancellation.
NO SHOWS WILL BE CHARGED FULL PRICE.
No refunds without proper notice.
Individual Customers (Tour open to the public) wishing to re-book within 48 hrs of departure are subject to a $20 per person plus sales tax re-booking fee.
Private Charters wishing to re-book within 48 hrs of departure are subject to a $100 plus sales tax re-booking fee.
All sales of 3rd party vouchers are final.
How many passengers are allowed on the boat?
The USCG regulates the number of passengers allowed onboard. We are allowed 6 passengers maximum regardless of age.
Are reservations required?
Yes reservations are required. Online reservations can be made up to 2 hours before departure. Within 2 hours of departure call us @ 904-295-7400 for availability and reservations.
How long are the tours?
Tours are 90 minutes
Nights of Lights Tours are 75 minutes.
Am I allowed to swim off the boat?
There is no swimming allowed.
Is the boat handicapped or easily accessible?
Our boat is not handicaped accessible. We have been able to assist many of our guests on and off the boat. The ramp leading to the dock goes up and down with the tide. It is wide enough for a wheelchair or walker. Getting on the boat there are 3 steps up, 1 step over to the boat and 3 steps down. Also, we have helped many guests sit on the side of the boat and turn into the boat. We will assist anyway we can. If you have any questions please give us a call. We want you to enjoy yourself. If our boat doesn't work for you we will be more than happy to help you find another company that may be more accessible. It’s important to us that you are safe and have a good time whether it's with us or someone else.
Do you have a restroom onboard?
There are restrooms located close by at the dock for before and after use. We have a marine head onboard just in case.
Can I smoke or vape onboard?
There is NO smoking or vaping on board.
Can I bring alcohol?
Passengers 21 & older are welcome to bring alcohol to be enjoyed in moderation.
Do you see dolphins on every tour?
Mother Nature doesn’t allow us to see dolphins on every tour. They are in the wild. We do see Common Bottlenose Dolphins on most of our Dolphin, Scenic Bayfront and Sunset Tours.
Are pets allowed?
Working service animals are always allowed onboard.
No pets allowed on any boat open to the public.
Pets may be allowed onboard ONLY WITH APPROVAL prior to making a reservation for a PRIVATE CHARTER. APPROVAL will be written in the reservation.